Shipping policy

ALDER SHIPPING POLICY

Thank you for shopping with Alder.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after being placed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

SHIPPING TIMES

Estimated delivery times:

United States: 5–12 business days

Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances outside of our control.

TRACKING YOUR ORDER

Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout. Alder is not responsible for packages delivered to incorrectly entered addresses.

LOST OR DELAYED PACKAGES

If your package appears lost or has experienced an unusual delay, please contact our support team. We will work with the shipping carrier to help resolve the issue.

DAMAGED ITEMS

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the item and packaging. We will review the issue and work toward a resolution.

CONTACT US

For shipping-related questions, please contact: infoalderhome@gmail.com